Frequently Asked Questions (FAQ)

Welcome to Delujo. Below you’ll find answers to the most common questions about shopping with us. If you need further assistance, please contact our customer support team.

Ordering & Shopping

How do I place an order?
Browse our collections, select your preferred product, size or option (if applicable), and add it to your cart. Proceed to checkout and complete your purchase by entering your details.

Do I need an account to place an order?
No, you can place an order as a guest. Creating an account allows faster checkout and easier order tracking.

Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will try our best to assist you.

Payments

What payment methods do you accept?
We accept major debit and credit cards such as Visa, Mastercard, and American Express. Additional payment options may be available at checkout.

Is it safe to shop on Delujo?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure your information is protected.

Shipping & Delivery

How long does delivery take?
Delivery times depend on your location and the shipping option selected at checkout. Estimated delivery times are shown before order confirmation.

How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link to follow your shipment.

Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary based on location.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused, in original condition, and with all packaging and tags intact.

How do I return an item?
Please contact our customer support team to receive return instructions.

When will I receive my refund?
Refunds are processed within 3 to 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Product Information

How do I choose the correct size?
Each product page includes a size guide to help you select the right fit.

Will the product color look exactly the same as on the website?
We strive to display accurate colors, but slight variations may occur due to screen settings and lighting.

Account & Support

I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

How can I contact customer support?
You can reach us through the Contact Us page or via email. Our team will respond as soon as possible.

Privacy & Security

Is my personal information secure?
Yes. We respect your privacy and only use your information to process orders and improve our services.