How do I track my DELIVERY order ?

You can track your parcel with Parcelforce here.

For missed delivery/delivery delays please contact Parcelforce directly here rather than contacting Delujo's Customer Services.

Alternatively, Parcelforce has a Free App that can be used to track parcels on the Apple Store or on Google Play.

A Parcelforce consignment number is required in order to track your parcel. This will be sent out to you by Parcelforce either via Email or Text (if you provided your Phone number at checkout).

Once the consignment number has been entered, the status of the delivery will be displayed in the App. If the parcel is currently out for delivery then a real time map will show where the driver is with the parcel.

1 HOUR DELIVERY WINDOW: Users can view a 1 hour delivery window for the parcel (e.g 10am-11am) as well as the name of the driver.

This means waiting around all day for a parcel to arrive is now a thing of the past.

ATTEMPTS TO DELIVER TO YOU:

After an initial attempted delivery, Parcelforce will automatically attempt redelivery on the next working day if they haven’t left your item at your local Post Office or with a neighbour.

You can either then collect from your local Post Office or Depot or organise a redelivery.

UK Delivery

STANDARD UK DELIVERY - £4.95

Free UK delivery when you spend over £85 (T&Cs apply).

Delivery is 3-5 working days*

NEXT WORKING DAY DELIVERY - £7.95

*Excludes Bank Holidays. Orders placed on the last working day before a bank holiday, will be not be processed until the next subsequent working day.

**During Peak times or during Strike action and Adverse weather it may take us longer to deliver. We apologise for any inconvenience caused.

Please note not all items qualify for free delivery, see below for other paid for delivery types.

Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

Enter either your email or phone number

Delivery & Return

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines completed 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For Carpets, unwashed.
  • In the original packaging

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable

How soon will I get my refund?

  • Once your return is received, we will send you an email to notify you that we have received your returned item. 
  • If we have any queries we will be in contact.
  • A credit will automatically be applied original method of payment within 10 working days.